Q: Are deposits required?
A: Yes. A non-refundable deposit is required to secure all bookings.

• Non-wedding services: A $50 per person non-refundable deposit is required.

• Bridal packages: A 25% non-refundable deposit is required at the time of booking.

Deposits are invoiced through Square, Venmo, or Zelle. Payment details will be provided upon booking. Deposits must be paid within 24 hours of receiving your contract to reserve the requested date and time. The deposit will be applied toward your total service balance.

If the client cancels their appointment, the deposit will be retained as the cancellation fee.

Q: How does payment work for wedding services?
A: Wedding payments are divided into three installments:

• 25% of the total cost is due at booking as the non-refundable deposit

• 25% of the total cost is due at the bridal trial

• 50% of the remaining balance is due no later than the conclusion of services on the wedding day

Q: If I send a deposit for a party/multiple people and 1 or more persons decide to not go forward with the service, will I receive my deposit back for those people?
A: No, deposits are nonrefundable and their decision to not move forward will result in the deposit transferring to their cancelation fee.

Q: How far in advance do I need to book an appointment?
A: For general events, I encourage booking one to three months before the event. For brides/bridal parties, I recommend at least 9-12 months before the wedding. Keep in mind that Saturday is my busiest day of the week, so early booking is highly encouraged.

Q: How will I receive appointment reminders?
A: Automated emails and texts will be sent to you. It is also advised to add our appointment time to your calendar and to double check the appointment reminders of the exact date and time.

Q: What is the best way to contact you?
A: Email is the preferred method of communication. I also recommend scheduling a phone call appointment if you’d like to speak by phone. Please refrain from making unscheduled calls, as I am often with clients and unable to answer.

Q: Do you have a team to help you?
A: At this time, I am a one-woman team. If you are in need of a larger team, I am happy to share a list of referrals to other amazing solo artists in order for you to customize your glam squad.

Q: Will my makeup last all day?
A: Makeup typically lasts 8+ hours. However, longevity can vary depending on factors such as skin type, weather conditions, and activity level - especially in extreme heat or humidity. If you have concerns about wear time for your event, in person touch up services are available upon request.

Q: What brands/products do you use?
A: My professional kit includes a curated mix of high quality brands commonly found at Sephora and Ulta. Products range from Charlotte Tilbury, Fenty Beauty, Urban Decay, Shiseido, Dose of Colors, Patrick Ta, Haus Labs, and more. All products are selected for performance, longevity, and suitability across a variety of skin types and tones.

Q: How can I be sure you are not cross-contaminating products?
A: Before each session, all surfaces are sprayed and wiped with medical-grade cleaners. Following this, a towel is placed to protect the products from the surfaces. Between clients, all products are sanitized and contaminated disposable products are thrown away. Brushes are deeply cleansed at home and further disinfected inside a UV box for at least 3 hours. I do not reuse dirty brushes on clients or proceed to the next client without disinfecting.

Q: Do you, Jasmine, have allergies
A: Yes, I am allergic to cats. Since I am a traveling artist, I advise that my clients who own cats let me know in advance so we can either continue the service outside or in a well ventilated room.

Q: What if I am allergic to certain ingredients?
A: Please notify me in advance of any makeup or skincare allergies or sensitivities. I am happy to accommodate your needs by using products that are best suited for your skin whenever possible.

Q: How far do you travel?
A:I travel throughout the Bay Area and across California, including Lake Tahoe. I am also available for destination weddings in Hawaii and worldwide. For out of state or international bookings, travel details and accommodations will be discussed during the inquiry process.

Q: Do you have a salon or are you travel only?
A: I am currently a travel only artist and will travel to your location for your event.

Q: What are your rates for travel?
A: Travel fees are based on location. California mileage coverage stipulates mileage as calculated by the full distance traveled, multiplied by 0.70. This is rounded to the nearest $5 for convenience of the invoice. Where parking, valet, or toll fees may be incurred, the amount will be added to the final bill. Please send an inquiry for an accurate quote.

Q: When are hotel accommodations required?
A: Hotel accommodations are required under these conditions:
-If venue location is 100 miles or more one way AND if the service duration is a minimum of 2 hours,
-If wedding is 1 or more days long. ie: cultural weddings with various ceremonies AND/OR
-If services begins before 6:30AM AND venue/getting ready location is 25 miles or more one way.

Q: What is considered a bridal service?
A: Any makeup done on your wedding day, regardless of location or size of the event is considered bridal makeup and will be charged the bridal rate. This includes traditional ceremonies, receptions, civil weddings, and elopements.

Q: Do I have to book a trial?
A: Bridal trials are required when booking a bridal package. The purpose of a trial is to ensure we are aligned on your desired look and to give you a clear understanding of what to expect on your wedding day. If you are deciding between multiple makeup styles or would like professional guidance, a trial is highly beneficial.

Q: Is there a booking minimum to secure my wedding date?
A: There is a booking minimum only on Saturday’s during March-October. To reserve a Saturday during this peak season, you’ll need to book the Full Party Glam Package.

Q: How do I calculate when to finish getting ready on my wedding day?
A: Once the wedding party is booked, I will forward a timeline for the getting ready portion of the day. Generally, you would like to finish hair and makeup 2 hours before the start of the ceremony time. This gap allows you to get dressed and to take any pictures. Please note that some photographers may need additional time to take photos of you and your party before the ceremony. If this is the case, please let me know and I can work around the photographer’s schedule.

Q: Since you are a one person team, how do I go about booking for multiple people?
A: As a solo artist, I recommend my most flexible option—the Glam All Day Package—for clients needing services for multiple people.

• 10 hours of coverage from arrival to departure

• Bridal hair and makeup + up to 7 additional services

• On-location touch-ups if all services aren’t used

• One in-home bridal trial (San Ramon)

• Travel within 60 miles of San Ramon

• Full bridal touch-up kit and standard kits for the bridal party

This package is designed to provide flexibility, seamless scheduling, and dedicated attention throughout your wedding day.

Q: If my husband needs minor touch ups (ie. cover acne) is this something you offer?
A: Yes! The groom touch-up service provides natural, seamless coverage to address acne, oil, or sweat, ensuring he looks his best in photos.

Q: Do I have to provide you with a vendor meal?
A: If I am working for more than 5 hours, a vendor meal must be provided. This time is calculated from the time of my arrival to the time of my departure. Venues only offer the vendor meals during dinner time, so I do not qualify for the venue’s vendor meal. Since my services will be finished before then, the bride must provide a lunch meal made to-go. Snacks and small bites to eat is not considered a meal. Failure to provide a proper vendor meal will be subject to a $50 inconvenience fee.

Q: How can I prepare my skin to get the best results from my makeup application?
A: Great skin prep makes all the difference! I recommend keeping up with a regular skincare routine and scheduling facials leading up to your wedding. A dermaplaning session before your trial or wedding day helps create a smooth canvas, and well-groomed brows perfectly frame your face for a flawless makeup finish.
I encourage all clients to watch this video I filmed on Youtube.

Q: Should I have a picture reference?
A: For those who have not booked a trial, please have 2-3 photo references. When I see you for your appointment day, we will review them together to discuss what you’d like to be serviced on. If no photo reference is provided, your service will be freestyled while considering the desired details.

Q: How can I help the setup process when you arrive?
A: I would preferably like to set up near a large window for natural light. A large table near wall outlets is needed to plug in hair tools and/or the ring light. If you have a high-seated chair or bar stool, that would be ideal. But if not, please let me know so I can bring my own to the appointment.

Q: How should I arrive at my appointment?
A: Please come with a cleansed face with basic skincare such as moisturizer and lip balm. If I am scheduled to style your hair, please have it washed and dried the night prior.

Q: When getting serviced, what is the proper etiquette as a client?
A: Please refrain from using your cell phone, eating, and constantly getting out of the chair.

Q: What happens if I am running late?
A: All clients are allowed a 15-minute grace period for their appointment. If 15 minutes have passed, then the appointment is canceled.